Refund policy

The Customer shall be deemed to have accepted the Services, Service Products and/or Goods at the time of delivery.

The Customer acknowledges that the Service and Service Products is a service, and that performance of the service shall be deemed to have commenced immediately upon delivery of the Service and Service Products to the Customer. Without prejudice to the foregoing, to the extent that Service Product consisting of any licence to access or otherwise use or take any exams or sample exams (whether on an annual basis or otherwise, and whether for an unlimited number or otherwise) may be deemed to be a product, such a product shall be deemed to be perishable.

The Customer shall not be entitled to cancel or return any Service, Service Products and/or Goods following delivery unless otherwise expressly agreed by the Supplier in the Contract.

The Supplier will comply with its warranty obligations at law including under the New Zealand Consumer Law. However, to the maximum extent permitted by law, (including the New Zealand Consumer Law) the Supplier does not provide any further representations or warranties relating to the Goods, Services and/or Service Products.

To the maximum extent permitted by law, the sole liability of the Supplier in respect of defective Goods, Services or Service Products is either (at the election of the Supplier) the re supply of the defective Goods to the Customer or a refund of the amount paid by the Customer for the defective Goods.