Cisco Certified Support Technician IT Support - Practice License

About this Practice Test  

CertPREP Practice Tests are designed to replicate the certification exam experience so you can prepare yourself for the actual exam. Practice tests use the same in-app exam format as the Certiport certification exam and are mapped to the certification objectives so you can be assured you'll be practicing skills to help you pass the certification exam. Practice tests are offered in two modes: Testing and Training Modes. You can either practice under timed conditions or learn at your own pace with step-by-step guidance. This license includes up to 30 attempts over one year for a selected title, ensuring targeted, effective exam preparation.  

What the Practice Test measures

• Understanding of help desk responsibilities and documentation
• Ability to troubleshoot hardware, software, and connectivity issues
• Familiarity with operating systems, mobile devices, and cloud tools
• Awareness of security threats and prevention strategies
• Use of remote access and research tools for support tasks

Topics covered

• Define help desk concepts like SLAs, KPIs, and ticketing systems
• Document customer interactions and apply problem-solving steps
• Follow safety procedures and identify device specifications
• Recognize ports, cables, and install desktop components
• Troubleshoot hardware issues and manage drivers
• Assist with network access, shared drives, and group policies
• Resolve peripheral connectivity issues and verify IP settings
• Use diagnostic commands and understand firewall impact
• Support Windows, macOS, and mobile OS features
• Understand virtualization, cloud models, and application issues
• Identify phishing, malware, and social engineering threats
• Apply data protection policies and confidentiality guidelines
• Use remote access tools like WebEx, TeamViewer, and VNC
• Research issues using AI, forums, and knowledge bases

What’s included

• 1-year access to GMetrix, and 30 Practice Test attempts
• 3 Practice Exams, and a Study Guide
• Testing Mode: Timed practice tests that provide accurate feedback on strengths and weaknesses after completion
• Training Mode: Untimed practice tests that let you work at your own pace and receive feedback and step-by-step instructions for each question  

Take your learning further

Now you’re all set to sit your exam with confidence, we recommend purchasing the Cisco Certified Support Technician IT Support Certification Exam Voucher, or explore our Cisco Certified Support Technician IT Support – Single Title Bundle-Retake, which includes the Learning Materials, Practice Test, and Certification Voucher with Retake for a complete pathway to the Cisco Certified Support Technician IT Support Certification.